Itqualityassurance
How do I ask customer for NPS?
You can ask NPS questions online in two ways: by emailing a survey to your customers, or presenting them with a survey while they're on your website (more on this below).
How do I frame an NPS question?
Your NPS question should start by asking the user how likely they are to recommend your business, product, or service to another customer. Underneath the question, there should be a numeric scale the customer can use to measure their likelihood to make the referral.
What is a good NPS for an app?
However, it's important to note that a good NPS score depends on whether you're using the absolute or relative NPS method. As mentioned above, in an absolute sense, an NPS score over 50 is considered above average.
